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Here is why you should NOT buy from Bassett Furniture: In mid February, 2017 we purchased the Bassett Bedford L-shaped powered sectional in leather and a Bedford powered swivel rocker also in leather. The units were delivered at the end of March. At the time of...
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2.5
#1080282
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Bassett Furniture - Worst Sofa Ever
Bassett Furniture - Worst Sofa Ever
Bassett Furniture - Worst Sofa Ever
We decided to purchase a new sofa after 16 years of use for our old one. I had purchased Bassett Chairs for clients before, and they were comfortable and good quality. I decided to go with a Bassett sofa. I chose the Banbury style in Woven Graffite. I ordered from...
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2.4
Ashville, Alabama
I didn't like
  • Quality of product
#905959
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My wife and I recently visited the Bassett Furniture store on Glenwood Ave in Raleigh, NC and I must admit that I experienced the worst service ever.b Or should I say, non-existent service. We literally walked around for 20 minutes and not one sales person or manager...
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Anonymous
Anonymous

Bassett Selma, TX, location...has conniving DCs who bullied me out of my job. Regional manager Laura, is no better in not wanting to hear my side of the argument. Very wicked ...

Anonymous
Anonymous

Bought a house full of furniture from the Greensboro store after my home was water damaged. My designer was Ashley Hunt. Very professional, she stayed within my budget, and I ...

1.0
I didn't like
  • Poor service
#857166
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Bassett Furniture - Beautiful

Bassett Furniture
#1061383
5.0
Details
I have always enjoyed Bassett furniture. I have an idea that will revolutionize the combination of furniture, space conservation, as well as technology.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
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Bassett Furniture Sales Representative Review

Bassett Furniture
#1011243
We went to look for couches. The salesperson was pushy and opinionated. When I said I had to think about leather (and our pets), she accused me of not intending to buy a sofa!!!!! I walked out and will never walk in again.
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Other Product Review

Bassett Furniture
#740687
Welcome to rocking horse ranch resorts?
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We purchased a sectional sofa with a solid woven fabric and in less than 4 months it began pilling. We were told that this is "normal" and we need to shave the pilling threads. That will just wear down the fabric and is not covered by any warranty. No support offered...
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Anonymous
Vanessa

The same thing has happened to our Beckham Sectional. It is two months old! It looks horrible

Anonymous
FurnitureGuy

Pilling is caused by tiny abrasives that are carried on clothes (Sand, grit, etc.). These abrasives are transferred to the fabric, then when you move on the sofa (Sit, stand,...

2.3
I liked
  • Design of product
  • Original sales person
I didn't like
  • Poor after sale experience
  • Poor warranty
  • No acceptable solution offered
#849735
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I purchased a mattress June 6, 2015. After less than 6 months, it had a 1 3/4" indention near the top that has rendered the mattress uncomfortable. A technician from the store measured it and it was reported to the manufacturer. It does not meet the requirements to be...
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#807582
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Bought Dec 5, 2013 3 latermonths and 13 days March 18, 2014 called customer service, white powder coming from the rug onto the floor with pictures Cust service called back 3-29-14 asking if i used a vacuum powder cleaner, isaid no. pics sent to rug vendor for review...
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#802321
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I recently spent over six thousand dollars on a dining room table set, purchased at the Bassett Furniture in Pleasant Hill, CA. The employee who assisted me was a gentleman name Will. Let me start by stating how terrible Bassett treated me after inquiring about my...
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1.0
#801176
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I bought a iron coffee table on display in the store and some other decor items. First i was told that they did not have a warehouse at that location, so it had to be brought in. When we picked it up and brought it home it was way to high. I called the store right...
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1.0
I didn't like
  • No policy on store purchase receipt
  • Did not like the customer service
#760908
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Purchased a 3,000.00 mattress with a 20 year warranty about 7 years ago. This mattress began sagging the first two years we had it. We called Bassett and they sent someone out to check it. The person agreed that is was breaking down but was not bad enough to replace....
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#722835
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Contact Bassett Furniture

Mailing Address:
Bassett Furniture
3525 Fairystone Park Hwy. PO Box 626
Bassett , VA 24055
Phone:
(877) 525-7070
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We moved to the Charlotte area and as we are working with a designer, we knew what we wanted. Our designer recommended that we went to Bassett Furniture. It was late one Friday afternoon a few weeks ago when we went to the Bassett showroom in Concord. As we already...
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#666851
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