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This store as the worst customer service I have ever encountered. The furniture we ordered did not indicate that it would have distressed finish which I dislike.

But when it came, the look was ugly and worn out. The store manager had the temerity to tell me that that is my opinion and the he thinks it is gorgeous. I did not ask for his lousy opinion anyway or care for it. He just brushed me aside and said he cannot do anything.

Keep away from this store.

They have no clue to customer service after you HAVE PAID. I will never shop there or recommed it to anyone who values quality.

Review about: Bassett Furniture Sofa.

Monetary Loss: $3500.

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We agree!

Custom service is really bad!!!

The design manager was really rude to me when I try to cancel my order.

Huntington Beach, California, United States #683173

We totally agree - horrible customer service. We ordered a piece that had to be a certain height and the sales person wrote it down that way.

When the furniture came in, the piece was too tall, and they brushed us off saying all sales are final. Stay away!

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