We purchased furniture in July, and were promised delivery within 6 weeks. After 6 weeks, we called every day and were brushed off.
Then, after 9 weeks, the store calls and says: "Our delivery company decided they cannot deliver to your location." That was the ONLY reason we bought the furniture to begin with! We sat on lawn chairs for a month for no reason! Then, we rented a Uhaul to pick up the furniture, and they wouldn't even help us load it! THEN they wouldn't refund the delivery fee.
This store has no clue about customer service! I hate to even look at the furniture I spent three grand on!!!!!
Monetary Loss: $3000.