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I ordered a 3-piece Custom sectional. when I received it, it was the worse upholstery I have ever seen and I am 67 years old and a decorator.

I refused it . The manager of the store apologized when I showed her the pictures and agreed that it was horrible.. A week later, I was told that it was fixed, even though the problems weren't something fixable. It arrived and actually nothing was done.

I refused to accept it so back it went and a few days later I was informed that it "met the Bassett Standards" So if this is their standard of workmanship, please never use them..

They won't give me a refund or an exchange so I have to take them to court. See for yourselves

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $7000.

Preferred solution: Full refund.

Location: 9 Kanes Ln, Middletown, NJ 07748, USA

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Guest

The fabric job is horrible. I hope you get a refund.

Glad you posted this.

Iโ€™m in the market for a new sofa. so I will stay away from Bassett.

Guest

i can relate. your couch looks like mine, i got the same run around

PissedConsumer Official
On Behalf of Pissed Consumer Help Center

There is a separate section in the Bassett Furniture FAQ about Bassett Furniture return policy and Bassett refund policy. You can find all the necessary information in the article "Bassett Furniture FAQ". You will also find there all the required information about the Bassett Furniture customer service.

Guest

HEllo I have a similar dilemma with them as my 5K couch after only 1 year is pilling. What was your result with the courts?

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