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Ordered $12000.00 worth of furniture expecting long lasting great furniture with great customer service. Well I received all my furniture with one item cracked at the top. I have emailed them 3 times with picture and never received a phone call back . The only time I...
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1.0
I didn't like
  • Dont follow up on issues
  • Follow through
  • After sales experience they have my money
#1258142
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4/2/2018. Bassett Furniture in Tulsa Oklahoma Spent quite a bit of time making selection of a sectional with chase lounge. We committed to purchase the item for just under $5,000, after being enticed by the sales staff and manager with a financing offer of three years...
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1.0
#1224790
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We purchased sofa, 3 chairs and 3 rugs. When I questioned the colors I was assured it would all be beautiful. I attempted to eliminate one rug within 3 days of ordering and was again told it will look perfect. Well far from the truth. I had several people come thru...
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1.3
I liked
  • Delivery company
I didn't like
  • Lack of color coordination and sizing of furniture
#1160694
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Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
I ordered a 3-piece Custom sectional. when I received it, it was the worse upholstery I have ever seen and I am 67 years old and a decorator. I refused it . The manager of the store apologized when I showed her the pictures and agreed that it was horrible.. A week...
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1.0
#1141871
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Bassett Furniture - Red leather on couch, chair, ottoman has all peeled off!
LEATHER. BETTER WITH TIME. This phrase comes straight from your website. I spent thousands of dollars in your Bassett Store 10 years ago buying living room furniture that your sales associates promised me would last a "long" time! I wanted something to last and that is...
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4.0
I didn't like
  • Quality of furniture
  • Poor after sale experience
  • Poor warranty
#1136592
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Here is why you should NOT buy from Bassett Furniture: In mid February, 2017 we purchased the Bassett Bedford L-shaped powered sectional in leather and a Bedford powered swivel rocker also in leather. The units were delivered at the end of March. At the time of...
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2.5
#1080282
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Bassett Furniture - Beautiful

I have always enjoyed Bassett furniture. I have an idea that will revolutionize the combination of furniture, space conservation, as well as technology.
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1061383
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Bassett Furniture Sales Representative Review

We went to look for couches. The salesperson was pushy and opinionated. When I said I had to think about leather (and our pets), she accused me of not intending to buy a sofa!!!!! I walked out and will never walk in again.
#1011243
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Featured

Bassett Furniture - Worst Sofa Ever
Bassett Furniture - Worst Sofa Ever
Bassett Furniture - Worst Sofa Ever
We decided to purchase a new sofa after 16 years of use for our old one. I had purchased Bassett Chairs for clients before, and they were comfortable and good quality. I decided to go with a Bassett sofa. I chose the Banbury style in Woven Graffite. I ordered from...
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2.4
Ashville, Alabama
I didn't like
  • Quality of product
#905959
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Contact Bassett Furniture

Mailing Address:
Bassett Furniture
3525 Fairystone Park Hwy. PO Box 626
Bassett , VA 24055
Phone:
(877) 525-7070
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My wife and I recently visited the Bassett Furniture store on Glenwood Ave in Raleigh, NC and I must admit that I experienced the worst service ever.b Or should I say, non-existent service. We literally walked around for 20 minutes and not one sales person or manager...
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Anonymous
Anonymous

Bassett Selma, TX, location...has conniving DCs who bullied me out of my job. Regional manager Laura, is no better in not wanting to hear my side of the argument. Very wicked ...

Anonymous
Anonymous

Bought a house full of furniture from the Greensboro store after my home was water damaged. My designer was Ashley Hunt. Very professional, she stayed within my budget, and I ...

1.0
I didn't like
  • Poor service
#857166
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