Bassett Furniture Reviews

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Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
Bassett Furniture - Refuses to refund me even though I don't have the furniture because it was too defective
I ordered a 3-piece Custom sectional. when I received it, it was the worse upholstery I have ever seen and I am 67 years old and a decorator. I refused it . The manager of the store apologized when I showed her the pictures and agreed that it was horrible.. A week...
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4 comments
#2008302

The fabric job is horrible. I hope you get a refund.

Glad you posted this.

I’m in the market for a new sofa. so I will stay away from Bassett.

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ID
#1141871 Review #1141871 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
Product
Bassett Furniture Sofa
Reason of review
Return, Exchange or Cancellation Policy
Loss
$7000
Preferred solution
Full refund

Previous employment

This appears to be some type of follow-up yes I still have a problem with Bassett Furniture because they let me go and I was doing a bang-up job and they kept a thief Angela Rosenberg stealing customers from other commission-based employees right in front of me and right in front of the supervisor mr. LeBlanc and he doesn't give a damn either and he needs to go back and work on his grammar and spelling because it's a terrible and y'all I have more to say that y'all need to just go ahead and deal with the thief so maybe the overall morale would be better and cells with escalate morale will workplace me go

User's recommendation: Suspend Angela Rosenberg.

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ID
#2762546 Review #2762546 is a subjective opinion of poster.
Location
Takoma Park, Maryland

This isn't just Bassett furniture - all over priced high end furniture now days !!! It rediculous n people need to start complaining n demanding warranty's before buying !

Why are these high-end fabrics a piece of crap now days ? Where really are these materials made or what country are these sofas from ? CHINA !? This is unacceptable for the prices that sofas, Chairs cost today ! This kind of Corrupt, cheaply made material didn't happen 18 to 40 years ago. If you paid 1500 to 3000 for a sofa, it lasted for a very long time and didn't have to worry about the Material looking like it was 20 years old when it is only a year old and no kids even in the house ! People need to start holding these COMPANY S accountable. We see what is happening in the junk !!!
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ID
#2621866 Review #2621866 is a subjective opinion of poster.

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New Reviewer

Defective products

I bought a dining room set from Bassett Furniture in December 2018. We also purchased the Guardsman extended warranty. The finish is the table and several of the chairs is peeling and bubbling up in several places. The finish is defective. Neither guardsman nor Basset will solve the issue without getting paid.

User's recommendation: Don't patronize Bassett furniture. Their expensive furniture is defective.

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ID
#2592785 Review #2592785 is a subjective opinion of poster.
Location
Garden City, New York
Cons
  • Defective products and will not honor warranty
Preferred solution
I want the finish on the table I bout redone.
New Reviewer

Credit card

Not happy customer service sucks all I wanted was availability on my credit card I havenot used in a while and still got no answer everyone clueless
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ID
#2507866 Review #2507866 is a subjective opinion of poster.
Location
Rochester, New York

Up to date transaction

Long gone are the days where companies use COD cash on delivery. Bassett furniture continues to use this once popular system. They need to update the way they receive payments their accounting system is horrible. I would not want to business with a company that like them they should be ashamed to be in business.

User's recommendation: Don't buy from them.

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ID
#2436923 Review #2436923 is a subjective opinion of poster.
Location
Union, New Jersey
Preferred solution
Let the company propose a solution
New Reviewer

Incorrect Color

Incorrect color. We ordered the Grey base NOT walnut as a base for Kitchen Island , Pull out cutting board..
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ID
#2434705 Review #2434705 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Pros
  • Beautiful designs
Preferred solution
Deliver product or service ordered

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New Reviewer
I am reaching out to express deep concerns with a customer service experience today with the manager of your Orange, CT store location, Justin Mueller. I ordered a sofa sectional from the store approximately six weeks ago. I called today hoping to add some pieces to...
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ID
#2345068 Review #2345068 is a subjective opinion of poster.
Location
Orange, Connecticut
Product
Bassett Furniture Sofa
Pros
  • Original sales person
Cons
  • Terrible service
  • How this was handled
  • Horrible return and after purchase policies
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Pilling on my Bassett couch--just annoyed

Original review updated by user Nov 15, 2020
We spent $2,200 on this "high quality sofa" from Bassett furniture in King Of Prussia, PA and no more than a few months later, the pilling (material fuzz balls) occurred on the middle cushion only...how strange and annoying. It made this beautiful "high quality sofa" appear as a very cheap looking sofa. Not cool and not fun spending that amount of money for a "cheap looking" product.

User's recommendation: Check and read the reviews before buying furniture products and ask questions.

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ID
#2285256 Review #2285256 is a subjective opinion of poster.
Location
Upper Merion, Pennsylvania
Product
Bassett Furniture Sofa
Pros
  • Beautiful designs
Cons
  • Not high end product after 4 months
  • Material dissatisfaction
Preferred solution
Let the company propose a solution

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New Reviewer

Poor management delivery

I have tried to contact several people so I don’t if this is the right department please forward to right management staff if not My wife and I have shopped with Bassett for years we have bought 3 bedroom sets and a living room set from you in the past . Now we have made another purchase that came to around 17k from your store in Fredericksburg va . When I call to try to get an delivery schedule I have spoken to Ron and the short pump store as well . And Ron he is so rude about getting my furniture to me it’s like a burden for him a piece of furniture being broken have to wait on a new one not in the area on that day I DONT CARE if that you are not in that area that day I am a customer I want my furniture delivered in a timely manner I will do a update with my name when my furniture is delivered the only reason I’m not giving now is I don’t want them to mess my furniture up on purpose. Bassetts delivery personal I give them a negative 5 I will never buy anything else from Bassett again and I will make sure everyone I know hears about the horrible experience I have had with you and your delivery management staff
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ID
#2164035 Review #2164035 is a subjective opinion of poster.
Service
Bassett Furniture Delivery Service
Pros
  • Delivery company
Cons
  • Every time i call they give me the runner round
  • After sales experience they have my money
Preferred solution
Apology

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New Reviewer

Lack of response on fixing chairs that were delivered

Bassett Furniture - Lack of response on fixing chairs that were delivered
Chair that were delivered are comfortable and look beautiful. The as delivered chairs had physical defects on some of the wood parts. It is now almost three months after delivery, and after a number of phone calls the repairs needed have not started.

User's recommendation: Do not agree with the contract stipulation that the final amount will be paid prior to delivery. Recommend that 15% of the the purchase prices be withheld until after delivery and any needed repairs are completed.

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ID
#2133503 Review #2133503 is a subjective opinion of poster.
Product
Bassett Furniture Chair
Pros
  • Beautiful and comfortable
Cons
  • Dont follow up on issues
  • After sales experience they have my money
Preferred solution
Provide the needed product repairs in a timely fashion

Simply the worst

During the sale the in store rep told me a price for several pillows I ordered and it was that price on the order form for which I signed. I then see that a different, higher price ended up on the confirmation sent by Bassett. I called immediately and was berated by the store manager when I told her that they needed to honor the price I was quoted and that was on my order form. It ended up that they waived the delivery fee (which should have been 0 since they were advertising free delivery at that time) to enable them to adjust the remaining balance to reflect the price mistake. To boot, when the furniture was delivered, the sectional had major gaps, which I recorded with the delivery team at delivery on the system they had when I signed for the pieces. Never heard from Bassett on that. Months go by, they send a survey about customer satisfaction which I complete sharing the sectional issue that was never resolved- thats when they start sending me notes about sending some firm to look at it now. Really? Bassett, keep your furniture and your lack of customer care. You wont have a repeat buyer in me.
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ID
#1787986 Review #1787986 is a subjective opinion of poster.
Product
Bassett Furniture Sofa
Preferred solution
Leave me alone
New Reviewer

Delivery

Bassett Furniture - Delivery
Bassett Furniture - Delivery
Bassett Furniture - Delivery
Bassett Furniture - Delivery
I just received my delivery for coffee table and three side tables-( half an hour ago) all of them are dinged and not up to my expectations from Bassett. I’d like to return them- thanks.
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ID
#1785870 Review #1785870 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

My couch is falling apart

The seat decking is totally falling apart!! And according to the guy that came to look at it, the decking is not covered by warranty??? In my opinion, it's a manufacturing defect! Why put Velcro only on one side of a fabric, when you always put 2 pieces to connect?? With just the Velcro on the cushion it rips the seat decking and puts a whole in the decking!! This is unacceptable and needs to be fixed under warranty!! This couch cost too much money to be in this condition so soon after purchase!! How are you going to correct this issue? I think you need to rethink your design of attaching the cushions. HELP!!
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ID
#1774908 Review #1774908 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Product
Bassett Furniture Sofa
Pros
  • Custom made
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
New Reviewer

Damaged furniture

We need a resolution, its been a week since we received the damaged item, and its been 3 days since we heard anything from anyone. We have submitted photos already, thank you
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ID
#1770411 Review #1770411 is a subjective opinion of poster.
Location
Getzville, New York
Service
Bassett Furniture Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dont! Overpriced, shoddy workmanship, evasive sales techniques

Bassett Furniture - Dont! Overpriced, shoddy workmanship, evasive sales techniques
Bought a 8000 dollar leather couch 2 years ago. Cynthia, the salewomen was kind and efficient. The only problem is she did not inform us of the problem with the leather back cushions. We have since learned that these are sewn on to the back of the couch and Bassett DOES NOT finish the back of leather seat cushions. This would not have been a problem, if just over one year into our use of this couch, the back cushions began to pull away. The seams separating. So I call their customer care and I am informed that " Yeah, this happens to the leather cushions. Each time a person sits down and leans on the back cushions they pull down and will separate at the seams". THIS IS PER THE customer care guy!!!!! Ok, so let's fix this. Bassett will send a their guy to fix but WILL NOT PAY TO HAVE IT DONE. I HAVE TO PAY over $300 to get the seams resewn! MInd you, we have no young children and only adult using this couch. Our $1000 American Furniture Warehouse couch we use downstairs that gets abused by adults and dogs in in better shape. I wish I would've been advised of this problem. I guess anything to make a sale. I wonder if Cynthia will give me some of her commision on my $10,000 furniture purchase from her to pay for the sewing? Doubtful. . Save the headache, go to American Furniture warehouse, you'll be out a LOT less money!
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ID
#1762828 Review #1762828 is a subjective opinion of poster.
Location
Sedalia, Colorado
Product
Bassett Furniture Sofa
Cons
  • Poor warranty
  • After sales experience they have my money
Reason of review
Damaged or defective
Loss
$8355
Preferred solution
Let the company propose a solution

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