We purchased sofa, 3 chairs and 3 rugs. When I questioned the colors I was assured it would all be beautiful. I attempted to eliminate one rug within 3 days of ordering and was again told it will look perfect. Well far from the truth. I had several people come thru...Read more
I ordered a 3-piece Custom sectional. when I received it, it was the worse upholstery I have ever seen and I am 67 years old and a decorator. I refused it . The manager of the store apologized when I showed her the pictures and agreed that it was horrible.. A week...Read more
LEATHER. BETTER WITH TIME. This phrase comes straight from your website. I spent thousands of dollars in your Bassett Store 10 years ago buying living room furniture that your sales associates promised me would last a "long" time! I wanted something to last and that is...Read more
I didn't like
- Poor after sale experience
- Poor warranty
- Quality of furniture
Here is why you should NOT buy from Bassett Furniture: In mid February, 2017 we purchased the Bassett Bedford L-shaped powered sectional in leather and a Bedford powered swivel rocker also in leather. The units were delivered at the end of March. At the time of...Read more
Bassett Furniture - Beautiful
I have always enjoyed Bassett furniture. I have an idea that will revolutionize the combination of furniture, space conservation, as well as technology.
Bassett Furniture Sales Representative Review
We went to look for couches. The salesperson was pushy and opinionated. When I said I had to think about leather (and our pets), she accused me of not intending to buy a sofa!!!!! I walked out and will never walk in again.
Bassett Furniture - Worst Sofa Ever
We decided to purchase a new sofa after 16 years of use for our old one. I had purchased Bassett Chairs for clients before, and they were comfortable and good quality. I decided to go with a Bassett sofa. I chose the Banbury style in Woven Graffite. I ordered from...Read more
I didn't like
- Quality of product
My wife and I recently visited the Bassett Furniture store on Glenwood Ave in Raleigh, NC and I must admit that I experienced the worst service ever.b Or should I say, non-existent service. We literally walked around for 20 minutes and not one sales person or manager...Read more
I didn't like
- Poor service
We purchased a sectional sofa with a solid woven fabric and in less than 4 months it began pilling. We were told that this is "normal" and we need to shave the pilling threads. That will just wear down the fabric and is not covered by any warranty. No support offered...Read more
I purchased a mattress June 6, 2015. After less than 6 months, it had a 1 3/4" indention near the top that has rendered the mattress uncomfortable. A technician from the store measured it and it was reported to the manufacturer. It does not meet the requirements to be...Read more
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