Bassett Furniture - Worst Sofa Ever
We decided to purchase a new sofa after 16 years of use for our old one.
I had purchased Bassett Chairs for clients before, and they were comfortable and good quality. I decided to go with a Bassett sofa. I chose the Banbury style in Woven Graffite. I ordered from a place in Alabama, due to much better pricing. They are well established and a name people trust. So the sofa came in on time, we picked it up with great anticipation
We put in our new home that we were not living in yet. I noticed when I would go out to the house, it seemed to have collected every dust particle in the air
After we moved in, I vacuumed the sofa, and nothing would come off
Everything was trapped in the fabric. I took pictures and called the store and told them what was going on. She acted like I was crazy, even with the pictures. She told me to purchase a gadget to help with peeling fabric.
I told her it was not peeling and at 3 months old that would not be acceptable. I also called Bassett in NC and gave the same story with pictures. Finally they made a new cover for the seat. It did not make a difference and the new cover also slips, so it looks old and sloppy
I will never buy another piece of furniture from them. We are currently getting a new sofa from Finland and getting rid of the Bassett. It is also extremely uncomfortable. So don't waste your time or money
More Review Details
|Style and Design|
|Value for money|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Quality of product
You May Also Like
- "This is the worst place that may have to buy furniture ,horrible experience see pictures..."
- "my mattress isn't even a yr old !! between 2 to 3 months of buying this mattress it becomes a big puff of air in the middle an sinkholes..."
- "So disappointed with the company Fathead, all over there site they claim their walls clings remove easily and WON'T DAMAGE WALLS! Had this happen today when removing them (there are..."
- "When the owner of a company you believe to be reputable tells you "you can buy a cheap paint job from someone else or you can pay me and your..."
- "Found a car on the computor ,salesman did a quick credit application I had 2000 dollars down and income of 99,000 dollars a year plus was approved paid a transfer..."
- "I had been letting some chick with tattoos cut my hair but she aparently quit and they insisted when i went in that the girl who had been doing my..."
- "I requested a quote, which they gave but were really pushy over the phone. I sent off my PS4 to have the fan fixed. Hardly heard a thing from them..."
- "Hi, My Order was Declined but it was already paid! I ordered an item from lazada which is "ZJ - 5802LD Mini Portable Android Bluetooth 2.0 58mm Thermal Receipt Printer..."
- "Had my UP2 for 8 months when the band broke, split in two. Filed a claim in Sept. '16 and was told they would replace within 3-4 weeks. As with..."